Monday, March 3, 2014

Online Reviews For Cleaners

"Don't believe every online review" 
 BEWARE: Bogus online reviews are more plentiful and seductive than ever. The phony review industry has become so pervasive that it has set off an arms race of sorts between "opinion spammers" and sites like Yelp, TripAdvisor, Google+ Local and Citysearch that depend on honest posts from real people for their bread and butter. "If you look at the trend over time, Yelp went from having 6 percent of its reviews filtered (questioned) to having 20 percent identified as fake reviews," says Michael Luca, an assistant professor at the Harvard Business School who co-authored a September 2013 study of phony restaurant reviews on Yelp. "And their own internal estimate is even higher." Barely a blip on our collective screens a decade ago, online reviews have grown exponentially in presence and importance with the advent of mobile social media. And where the masses meet, manipulators have followed, spawning worldwide review mills that churn out balderdash on demand for companies desperate to get an edge on their competition. FAST FINISH has real customer reviews based on great service not {shills) that are paid or encouraged to write up a phony review.
How to spot phony reviews
1/3 of our customers come from Angie's List and they follow up with the client after service is completed and then the company is graded.


Tuesday, January 28, 2014

2013 Angie's List Super Service Award Winner

Fast Finish Earns Esteemed 2013 Angie’s List Super Service Award
Award reflects company’s consistently high level of customer service
Fast Finish has earned the service industry’s coveted Angie’s List Super Service Award, reflecting an exemplary year of service provided to members of the consumer review service in 2013.


“Only about 5 percent of the companies Fast Finish competes with in Salem, Oregon are able to earn our Super Service Award,” said Angie’s List Founder Angie Hicks. “It’s a mark of consistently great customer service.”

Angie’s List Super Service Award 2013 winners have met strict eligibility requirements, which include an “A” rating in overall grade, recent grade, and review period grade; the company must be in good standing with Angie’s List, have a fully complete profile, pass a background check and abide by Angie’s List operational guidelines.


Service company ratings are updated daily on Angie’s List. Companies are graded on an A through F scale in areas ranging from price to professionalism to punctuality. Members can find the 2013 Super Service Award logo next to company names in search results on AngiesList.com.



Angie's List helps consumers have happy transactions with local service professionals in more than 720 categories of service, ranging from home improvement to healthcare. More than 2 million paid households use Angie's List to gain access to local ratings, exclusive discounts, the Angie’s List Magazine and the Angie's List complaint resolution service.


Wednesday, January 22, 2014

2014 means better cleaning for tile, carpet and hard surfaces.

Let me start out the year with a very bold prediction."The cleaning business is going to drastically change." There, I have said it! It has been on my mind for some time now, and with good reason. Consumers are smart and getting smarter. They can google anything and attempt the (DIY) " Do It Yourself" on many projects around the home and business in some cases.  We applaud and welcome this as professional cleaners and surface restoration specialist. Fully informed people make better decisions, and one of the reasons they choose us to do the work. We will always do the jobs that people don't have time for or don't want to do. They also know that knowing what to clean with and what to use is only half the battle. Some jobs are difficult even with the right tools. ( I can attest to that personally)   I can't tell you how many time we had to be detectives for some surfaces in order to get them back to acceptable. I can also tell you that we fix more DIY jobs gone wrong than any other type, so I feel that we are in a safe position business wise.

As time goes on we should see the face of cleaning companies change. 2014 should see a lot of change in this industry. Companies will be forced to comply with stricter EPA regulations and it will if it hasn't already become a cleaning company's big brother to doing business. And if you didn't know, local and federal government is putting tons of money into resources for this so they can properly enforce already existing laws that are in place. You can't just pressure wash a driveway and watch the waste water trickle into the streets. Many cleaners have already found out the hard way with 5-10k fines and storm drain clean up citations.
So what does this mean to the business owners? It means upgrading to hi volume waste vacuum systems and filtration. This is something Fast Finish has already taken steps to address. The upfront cost was significantly more but worth the investment by avoiding the scrutiny that comes with improper cleaning involving waste water.

Saturday, November 16, 2013

Thanksgiving means cleaning

With Thanksgiving only two weeks away people are scrambling to make arrangements for that weekend. Besides all the obvious food preparation and lists of "to do's" that get put together for that day, there is one overlooked item that gets missed, and that is the cleaning. Yes, those kitchen and dining room floors are usually thought of after the guest start arriving. You see it and hope they don't !




The hurry up last minute shuffle to vacuum and mop the days and nights before the party are exhausting and usually give only mediocre results for all the hard work that a homeowner puts into the job. 
This time of year is a great time to get a professional cleaning done just before the holidays. Even business owners can take advantage if getting that dirty old floor freshened up and smelling nice again. Carpet is especially dirty and has old stale allergens and bacteria trapped in them. Having them sanitized and hot water extracted  will leave them better than new. Hard tile and grout surfaces can retain a better than new luster and can also be sealed once they are cleaned. That is one of the reasons they became so dirty in the first place!  Get them sealed and make the next cleaning that much easier. Carpet is no different. You can put a factory approved scotch guard or stain protectant back into those fibers making a breeze to maintain afterwards. 


Time is short and precious for most people. We know that anyone can clean if they put in the time and effort and do a pretty good job from a visual standpoint.
But why not have a company like Fast Finish come in and get that deep clean, that restorative clean that can't be done without the hi tech patent equipment that they utilize. The average house floor job takes about three hours of time and cleans up to 75% better than what any janitorial type service provider can do in 6 hours. Our heated water pressurized vacuum system and techniques are unmatched by chemicals and elbow grease methods of cleaning.


The benefits of this type of cleaning?
-More cleaned in less time
-Better results aesthetically 
-Less frustration with inferior methods
-Safer around pets and children
-Cost effective long term when sealed
-True sanitized finish that can't be seen
-Lower regular maintanance costs

Salem Oregon residents and Polk and Marion county home and business owners reap the benefits of having Fast Finish professional services available to them. Fast Finish never schedules more than two jobs a day and all jobs are done by the owners. They take pride in their quality of work and do what it takes to garnish positive reviews from all the review sites. They offer a different type of clean than most people are used to. They love their work and it shows in the quality they leave behind. Their goal is to turn as many people into fans and cheerleaders for their business as possible. 
To see more of their quality of work visit
www.fastfinishor.com
Give them a trial run and become a raving fan too!

Wednesday, October 30, 2013

Tile and Grout Cleaning

Several Salem Oregon residents that have had Fast Finish clean their tile and grout, have found that their investment looks better than they expected. The reason for this is the amount of time that passed since either being professionally cleaned or installed. Dirt and grime slowly accumulate into the grout lines changing their color and appearance unexpectedly. 
When Fast Finish puts their patent system to work, it sanitizes and lifts the emulsified dirt and grease particles. The pressurized hot steam rinse is vacuumed up at high speed leaving no trace if dirt and bacteria. The result automatically leaves a fresh smell and appearance from the lack of bacteria that once resided in the surface pores.
Flushing out the grout lines leaves the pores open so it is advised to seal them with a Fast Finish grout sealer afterwards.   This allows the home or business owner to mop without the grime and dirty mop water to seep back in. The years of easy maintenance after is worth the extra investment and will outlast anything that can be purchased at one of the big box stores.
Fast Finish has also released a few rare specials for Angie's list members for the fall and winter months. It does not include the grout line sealing, but the money that is saved for purchasing the cleaning makes the extra add on worth it's weight in gold. It is also worth mentioning that Fast Finish is one of the few companies that have the diversity to clean multiple surface types and provide protectant for each of them. They can even refinish several different types of surfaces as well as do full restorations of concrete surfaces. See this transformed entry way that now adorns a cut stone tile look made from hybrid cement polymers.

Amazing work to say the least. If it can't be cleaned it can be resurfaced and restored to better than new. It is no wonder That Fast Finish ranks number one as a service provider on Angie's list.